Quality of Judicial Service

The function of imparting justice, conferred on the Popular Courts System, is oriented to the satisfaction of the justiciables and other intervenors in the judicial processes, in accordance with the provisions of the Constitution and the laws, which forces to strengthen the conception of quality management and to permanently review the supervision and control mechanisms.
The quality management allows the improvement of the organization, structure and operation of the courts, to guarantee jurisdictional activity. The internalization of the culture of quality in the Popular Courts System, awareness of the internal and external environment, risk prevention and constant learning, are budgets for the fulfillment of the institutional mission, which guarantees the confidence of the population in the work of the courts.
Quality is managed from the combination of key actions: planning, doing, verifying and acting for improvement, in correspondence with national and international standards, which seek to standardize good practices, internal procedures and verification parameters of judicial activity, through research, development and innovation.
The values ​​that support and guarantee effective judicial protection are expressed in diligent performance in the processing of processes and in the adoption of judicial decisions; transparency, respect and strict compliance with the guarantees and rights of the parties and of all parties involved in judicial matters; the adoption of correct, understandable, duly substantiated and legally argued decisions, characterized by their rationality and sense of fairness; effective and timely compliance with firm judicial decisions; and the ethical behavior of judges, judicial secretaries and other workers in the performance of their duties and in their personal and family life.